Nuvoa.co Return & Exchange Policy

At Nuvoa.co, we take pride in delivering high-quality pieces and a seamless shopping experience. Please review our policy carefully before making a purchase.

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All Sales Are Final

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We do not offer refunds on any purchases. All sales are final.

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Exchanges (Store Credit Only)

We accept exchanges within 7 days of delivery for store credit only. To be eligible for an exchange:

• Items must be unworn, unwashed, and unused

• All original tags must be attached

• Items must be returned in their original packaging

• Items must be free of damage, stains, odors, or any signs of wear

 

Nuvoa.co reserves the right to refuse any exchange that does not meet these conditions at our sole discretion.

 

Store Credit

Approved exchanges will be issued as store credit only.

• Store credit is valid for 6 months from the date of issue

• Store credit cannot be redeemed for cash

 

Shipping Costs

All shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item received is defective or incorrect.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@shopnuvoa.co with your order number and clear photos of the item. We will review and resolve the issue promptly.

 

International Orders

At this time, we do not accept returns or exchanges on international orders.

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How to Request an Exchange

To initiate an exchange, please email hello@shopnuvoa.co within 7 days of delivery with:

• Your order number

• The item(s) you wish to exchange

• Reason for exchange

 

If your request is approved, you will receive further instructions for returning your item.

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Processing Time

Once your return is received and inspected, store credit will be issued within 5–7 business days.